What are we doing tonight? Where are we going to order our food from? What movie are we going to watch today? So much of what we decide in life requires negotiation. Sometimes, as in the above examples, the stakes are relatively low; the worst results of a bad decision are boredom and heartburn. However, sometimes, negotiations have a lot more on the line: Life and death, to be precise. This is what Chris Voss, a 24-year FBI veteran negotiator, has had to deal with for most of his professional career.

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